Welcome to Trent University Durham Residence
Located on the Durham College - North Oshawa campus

 
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FAQS

FREQUENTLY ASKED QUESTIONS

Click on a question to learn more

APPLICATION / ACCEPTANCE PROCESS
1. How do I apply for Residence?
2. What is the $500.00 deposit used for?
3. How do I make a payment?
4. When will I find out if I have been accepted into Residence?
5. What is included in the acceptance email?
6. What if I cannot make the payment options as outlined?
7. What are Primary and Secondary Contacts?
8. When do I have to complete my acceptance information?
9. I have a medical concern and require special consideration in the room assignment process. What should I do?

MOVE-IN / MOVE-OUT
10. When can I move-into Residence?
11. Can I move in early or move out late?

LIVING IN RESIDENCE
12. How is my roommate selected?
13. When do I find out who my roommate is?
14. When do I find out what room I am in?
15. Am I required to purchase a meal plan?
16. Are housekeeping services offered?
17. What if something breaks in my room?
18. When is the front desk open?
19. Are family accommodations available?
20. Is parking available for Residents?
21. What kind of security is in place?
22. Can I bring additional cooking devices?
23. How will I know what is going on in the Residence?
24. What if it gets really loud in Residence while I'm sleeping or studying?

GENDER NEUTRAL HOUSING
25. What is gender neutral housing?
26. Why does the Durham College and UOIT Residence offer gender neutral housing?
27. How do I participate in gender neutral housing?
28. What if I do not want to room with a co-ed roommate?
29. What if I change my mind prior to Move- In and do not want a co-ed roommate?
30. What if I participate in gender neutral housing and after I Move-In I decide I do not want a co-ed roommate?
31. What if I want to participate in gender neutral housing after Move- In?

TERMINATION & CANCELLATION
32. What happens if I decide to cancel or withdraw from residence?
33. If I cancel my Residence application will I receive my money back?

OTHER
34. Can I visit the Residence?
35. Can I stay in Residence over the winter break?
36. How do I get an Income Tax receipt?
37. Where is the Residence located and how do I get there?

APPLICATION / ACCEPTANCE PROCESS

1. How do I apply for Residence?

Applying for the Academic Year
You can apply for Residence by filling out the online application. Applications will be accepted until June 2, 2017 to be considered for the acceptance lottery. Any applications received after June 2, 2017 will be placed on a wait-list on a first-come, first-serve basis. Please note: When you apply for Residence you are required to pay a $500.00 deposit.

Applying for Winter or Summer Semester
You can apply for Residence by filling out the online application. Applications will be accepted at any time on a first-come, first-serve basis. Please note: When you apply for Residence you are required to pay a $500.00 deposit.

If you do not wish to complete your application online, paper copies can be requested from the Residence.

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2. What is the $500.00 deposit used for?

A deposit of $500.00 is required with all applications for Residence. Once you have moved into Residence, your deposit is used as a damage deposit for your room. It is returned to you less any charges owing after you moved out. You will be required to fill out a Room Inspection form upon arrival to the Residence. This form will be held on file for the duration of your stay with us; once you have moved out we will compare your room inspection form to the current state of your room.

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3. How do I make a payment?

You can make your security deposit, residence fee, and meal plan payments using one of the below payment methods:

Payment Method Details How
Bill Payee

We are now offering an online banking option for the following financial institution(s):

  • Bank of Montreal (BMO)
  • CIBC
  • HSBC
  • Royal Bank of Canada (RBC)
  • Scotia Bank
  • Toronto Dominion (TD)
*More financial institutions will be added in the coming months

To add the Residence as a bill payee search for “Durham Residence“ and select the payee titled Durham UOIT Residence & Conference.

If you are unable to see “Durham UOIT Residence and Conference” please notify the Residence and we will assist you in selecting the proper payee.

Please do not use the payee listed as “Trent University”

To identify your payment you will be prompted to type in your Account Number, which is located on the home page of your My Housing Portal. You can also find this number in the top right hand corner of your invoice.

Please note: This payment may not be reflected on your Residence account for up to five business days.

Online Interac through the My Housing Portal

Online Interac is available for the following financial institutions and can be paid through the My Housing Portal:

  • Bank of Montreal (BMO)
  • Royal Bank of Canada (RBC)
  • Scotia Bank
  • Toronto Dominion (TD)

Log onto the My Housing Portal and click on the ‘Accounts’ tab.

Next, you will navigate through three steps. At the bottom of the third step you will have the ability to select indicate the amount you would like to pay.

Finally, click on the ‘Pay Now’ button at the bottom of this page, where you will be directed to our online payment page.

Please note: Daily banking limits will apply. If you have Visa Debit or Debit MasterCard you will not be able to make an online Interac payment. We no longer accept credit card payments.  
Money Order, Certified Cheque, or Bank Draft

Please make your Money Order, Certified Cheque or Bank Draft out to: CLC DURHAM

Send via courier to the address below:

Residence Manager
South Village Residence
32 Commencement Drive
Oshawa, ON L1G 8G3

Obtain from your financial institution.
International Payment

Pay your security deposit, residence fees, and meal plan through NorthStar in your native currency and it will be transferred to Residence in Canadian dollars.

International students can pay your security deposit, residence fees, and meal plan in your native currency through NorthStar.

Please note: This payment may not be reflected on your Residence account for up to five business days.
Cash or Debit in Person Please visit the Residence to make your payment.

Simcoe Village Residence
Open 8am - 4pm, Mon - Fri, May to August
1910 Simcoe Street North
Oshawa, ON L1G 4Y3

South Village Residence
Open 24/7
32 Commencement Drive
Oshawa, ON
L1G 8G3

Residence fees must be paid directly to the Residence via one of the above listed options and cannot be paid to the Institution. Payments made to the Institution in error will be applied to any outstanding balances on your account with the Institution.

Please refer to the Residence website for full payment option deadlines and information. If you have submitted a Request for Special Consideration for a different hall type please make your payment in accordance with the current hall type you have been accepted into.

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4. When will I find out if I have been accepted into Residence?

Academic Year Acceptance
Acceptance emails will be sent out the first week of June. Applicants must have been selected during the acceptance lottery and have met all the required deadlines. If you were not selected during the acceptance lottery, you will receive a waitlist notification.

Winter & Summer Semester Acceptance
Acceptance emails will be sent out on a first-come, first-serve basis dependent upon availability during the Winter and Summer Semesters.

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5. What is included in the acceptance email?

In the acceptance email you will receive instructions on how to complete the rest of your acceptance details online. The acceptance details will need to be completed online and asks you important information related to contact and health information, payment information, emergency contact information and personality profile questions which will help you to select a roommate. You will also be asked to review and accept the Student Residence Agreement which is a legal document that serves as the contract between you and the Residence. Please ensure that you read it carefully and keep a copy for your records.

If you do not wish to complete your acceptance online, paper copies of the acceptance forms can be requested from the Residence.

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6. What if I cannot make the payment options as outlined?

If you are unable to meet the payment options as outlined please contact one of the Residence Managers to set up a Payment Plan.

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7. What are Primary and Secondary Contacts?

It is strongly recommended that these contacts are the parents or legal guardians of the resident. As the Primary or Secondary Contact you will serve as an emergency contact and you may also be contacted if any other significant concerns or problems arise with the resident. In the case where the Primary contact is unavailable, the Secondary contact will be contacted. Once the Residence is provided with this contact information, the Manager will notify the Primary and Secondary contacts, via the supplied e-mail, that they have been identified as Primary/Secondary Contacts for the Resident. This e-mail will outline the role and responsibility of the Primary/Secondary Contact and provide the Primary/Secondary Contacts with the opportunity to opt-out of this role.

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8. When do I have to complete my acceptance information?

You are required to complete your acceptance information by the following dates:

Summer Semester 2017 Acceptance Deadline: April 15, 2017
Academic Year 2017-2018 Acceptance Deadline: July 5, 2017
Winter Semester 2018 Acceptance Deadline: December 1, 2017

If you are not completing your acceptance information online the same deadlines are applicable.

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9. I have a medical concern and require special consideration in the room assignment process. What should I do?

Please provide your details on the Medical, Accessibility, and Special Consideration section when completing your acceptance information to provide us with more information about how we can support your success in Residence. Students requiring special accommodations on campus are encouraged to also contact the Student Accessibility Service office on campus.

If you are not completing your acceptance information online, please contact the Residence directly for the "Request for Special Consideration Form" to provide us with more information about how we can support your success in Residence.

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MOVE-IN / MOVE-OUT

10. When can I move-into Residence?

The official move-in date(s) for Residence are as follows.

TERMS Start
("Move-In Day")
End
("Move-Out Day")
Summer Semester 2017 April 29, 2017 August 26, 2017
Academic Year 2017-2018 September 2, 2017 April 21, 2018
Winter Semester 2018 January 1, 2018 April 21, 2018

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11. Can I move in early or move out late?

You may move-in early or move-out late however there are specific dates and fees that apply.

EXTENDED TERMS Start
("Early Move-In Days")
End
("Late Move-Out Days")
Fees
Summer Semester 2017 N/A N/A N/A
Academic Year 2017-2018 August 28 - September 1, 2017 April 22 - 30, 2018 $30.00/day
Winter Semester 2018 December 27 - 31, 2017 April 22 - 30, 2018 $30.00/day

If you need to move-in earlier or move-out later than the above posted date(s), please contact the Residence directly 

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LIVING IN RESIDENCE

12. How is my roommate selected?

Everyone who is accepted into Residence must fill in "Profile Questions" which is available when completing the acceptance process online. Students are then given the opportunity to browse roommates online, send messages to potential roommates, and accept roommates. If a student does not want to select their own roommate, the Residence will select a roommate for you based on your answers to the "Profile Questions". You may request to live with your friends while in Residence, as long as you have both been accepted, you both request to live with each other, and you both have been accepted into the same room type.

If you are not completing your acceptances details online, the Residence will pair students together.

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13. When do I find out who my roommate is?

Academic Year
In the middle of August we will email out a confirmation of roommate notice which will include the name and contact information of your roommate. If you have not already done so, you can contact your roommate and get to know them better. Please refer to the Residence Life section of the website. Here you will find important questions you can ask your roommate(s) in order to get to know them better.

Winter or Summer Semesters
Prior to moving in we will email out a confirmation of roommate notice which will include the name and contact information of your roommate. If you have not already done so, you can contact your roommate and get to know them better. Please refer to the Residence Life section of the website. Here you will find important questions you can ask your roommate(s) in order to get to know them better.

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14. When do I find out what room I am in?

You will find out who your roommate is; we do not give out your room number prior to your arrival. The reason for this is that changes to our room registry may occur before you arrive and we want to ensure we provide you the correct information about your room. This information will be given to you upon your arrival.

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15. Am I required to purchase a meal plan?

South Village Residents
All students who live or are accepted into the SOUTH VILLAGE RESIDENCE are required to purchase a mandatory meal plan. There are a variety of different All-You-Care-To-Eat Meal Plan options through th food service provider Aramark. All meal plan payments are to be paid in full with your residence fees. South Village Residence Students purchase meal plans through Residence Office.

2017 - 2018 All-You-Care-To-Eat Meal Plan Options
Meal Plan Meals - Enjoyed in the South Village Dining Hall Flex Dollars POD dollars Cost Extra
Freedom Unlimited meals/week $250 flex dollars $50 POD dollars  $5,424.00 Tax Free Includes 4 guest passes
Freedom 5 Unlimited meals Mon-Fri $350 flex dollars $50 POD dollars  $5,074.00 Tax Free Includes 2 guest passes
Light Eater* 300 meals/year $500 flex dollars N/A  $4,874.00 Tax Free N/A

*The light eater meal plan is only available for Students who commute to the UOIT Downtown Oshawa Campus, Durham College Whitby Campus, or Trent Durham Campus. These students can contact Aramark directly at 905-721-2000 ext. 2685 to apply for the Light Eater meal plan.

Flex Dollars are dollars that can be used at different Food Vendor locations on campus like Tim Hortons, Country Style, Quiznos, etc.. These Flex Dollars are loaded onto the student card and the student only has to swipe their student card and the money will automatically be deducted from the total Flex Dollar portion the student is allotted with their selected Meal Plan.

POD Dollars are dollars that can be used at the Provisions on Demand Store, located within the Simcoe Village Residence, and at the C Wall, located in the South Village Dining Hall lobby. POD Dollars are loaded onto the student card and the student only has to swipe their student card and the money will automatically be deducted from the total POD Dollar portion the student is allotted with their selected Meal Plan.

Students with any dietary concerns or restrictions please click here for more information.

Note: There is a Durham College administration fee of $25.00 and a processing fee of $50.00 already included in price of each meal plan. All plans are refundable from the date that students withdraw from the South Village Residence up to February 28, 2018. Students can upgrade or downgrade plans until September 30, 2017. All flex dollars remaining at the end of the academic year will remain on your student card. To shift flex or POD dollars from one bucket to another please contact Aramark at 905-721-2000 ext. 2685.

Please contact the residence directly at 905-728-8700 x8000 if you have any further questions about meal plans.

Simcoe Village Residents
Students who live in the SIMCOE VILLAGE RESIDENCE are not required to purchase a meal plan. Students who live in the SIMCOE VILLAGE RESIDENCE who would like a meal plan can purchase a All-You-Care-To-Eat Meal Plan paid directly to the residence or a Voluntary Meal Plan paid directly to Aramark, the food service provider.

If you are interested in purchasing a voluntary meal plan please visit Campus Dish.

2017 - 2018 All-You-Care-To-Eat Meal Plan Options
Meal Plan Meals - Enjoyed in the South Village Dining Hall Flex Dollars POD dollars Cost Extra
Freedom Unlimited meals/week $250 flex dollars $50 POD dollars  $5,424.00 Tax Free Includes 4 guest passes
Freedom 5 Unlimited meals Mon-Fri $350 flex dollars $50 POD dollars  $5,074.00 Tax Free Includes 2 guest passes
Light Eater* 300 meals/year $500 flex dollars N/A  $4,874.00 Tax Free N/A

*The light eater meal plan is only available for Students who commute to the UOIT Downtown Oshawa Campus, Durham College Whitby Campus, or Trent Durham Campus. These students can contact Aramark directly at 905-721-2000 ext. 2685 to apply for the Light Eater meal plan.

Flex Dollars are dollars that can be used at different Food Vendor locations on campus like Tim Hortons, Country Style, Quiznos, etc.. These Flex Dollars are loaded onto the student card and the student only has to swipe their student card and the money will automatically be deducted from the total Flex Dollar portion the student is allotted with their selected Meal Plan.

POD Dollars are dollars that can be used at the Provisions on Demand Store, located within the Simcoe Village Residence, and at the C Wall, located in the South Village Dining Hall lobby. POD Dollars are loaded onto the student card and the student only has to swipe their student card and the money will automatically be deducted from the total POD Dollar portion the student is allotted with their selected Meal Plan.

Students with any dietary concerns or restrictions please click here for more information.

Note: There is a Durham College administration fee of $25.00 and a processing fee of $50.00 already included in price of each meal plan. All plans are nontransferable and nonrefundable.

Please contact the residence directly at 905-728-8700 x8000 if you have any further questions about meal Plans.

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16. Are housekeeping services offered?

Yes there is! The Residence offers bi-weekly light housekeeping services to our residents. This means that every two weeks a housekeeper will come to your suite and clean your bathroom and kitchen areas and mop the floors. Housekeeping staff are unable to touch your personal belongings and therefore to allow for a full cleaning to occur to these areas you must make sure your counters, table tops, floors and shower areas are clear of any items. Please be aware that our housekeeping staff will not enter your bedrooms and therefore the bedrooms are the student's responsibility to clean. The Residence has vacuums available at the front desk for your use.

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17. What if something breaks in my room?

If something breaks in your suite, you can come down to the Residence front desk and fill out a maintenance requisition form. This form authorizes our maintenance staff to enter you room between the hours of 8:00 AM to 4:00 PM to repair the damages you have requested. This request may take a few days to get to so we ask you be patient. If it is an emergency we ask that you alert our staff to the situation. Please note that any damage to the suite that has occurred at the fault of the resident will be billable.

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18. When is the front desk open?

The Residence front desk is open 24 hours a day 7 days a week. We are available for questions, comments and/or concerns at anytime you have some. Please stop down and get to know our Residence Service Representative during your first few weeks here at Residence.

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19. Are family accommodations available?

The Residence does not offer any family accommodations.

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20. Is parking available for Residents?

Parking passes are available for purchase through Trent University Durham.

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21. What kind of security is in place?

The Residence offers great security from the moment you pass through the controlled access main entrance, until you slide your electronic card into your suite door. Video cameras are located in all common areas, hallways and entrances. The front desk is also staffed 24 hours a day 7 days a week.

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22. Can I bring additional cooking devices?

All cooking devices must have an automatic shutoff, be approved by CSA, and must not have an open element, (for example hot plates, induction hot plates, and indoor grills are not permitted). All appliances will be checked for approval by a Residence staff member.

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23. How will I know what is going on in the Residence?

Your Resident Advisor's (RA's) are always organizing events that are educational as well as events that are strictly for fun. These events allow you to meet people in your new community. Check out bulletin boards located on each floor throughout the building, attend floor meetings, and let your RA know what type of activities you would like to see in Residence.

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24. What if it gets really loud in Residence while I'm sleeping or studying?

If you are disturbed at anytime of the day or night, before contacting the front desk, please try to talk to the resident(s) who is/are causing the disturbance first. Get to know your neighbours and build a respectful community. If the disturbance continues notify the front desk and a manager or RA will help you reach an acceptable volume by speaking to the resident(s). At the same time, remember to be reasonable with the level of volume you produce as well.

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GENDER NEUTRAL HOUSING

25. What is gender neutral housing?

Traditionally the Residence has manually matched roommates together based off of the answers to their profile questions as well as using same gender. Now, the Residence is giving students the opportunity to self-select gender neutral (co-ed) housing accommodations.

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26. Why does the Durham College and UOIT Residence offer gender neutral housing?

The Durham College and UOIT Residence is offering gender neutral housing to allow student to room with their ideal roommate, regardless of gender. In the past, we have received requests for co-ed housing that we have not been able to accommodate, gender neutral housing gives us the ability to accommodate more requests.

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27. How do I participate in gender neutral housing?

Students will have the ability to participate in gender neutral housing through the My Housing Portal. When the roommate portion of the My Housing Portal becomes available students will proceed through the step called ‘Gender Neutral Housing (Optional)’. If you wish to participate in gender neutral housing you will select ‘Yes-Gender Neutral Housing’ from the drop down menu in the My Housing Portal.

Note: You must make your Residence fee payment in order to be moved through the roommate section of the portal.

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28. What if I do not want to room with a co-ed roommate?

Gender neutral housing is a voluntary process. Students interested in this option will be able to self select gender neutral housing through the My Housing Portal. When the roommate portion of the My Housing Portal becomes available students will proceed through the step called ‘Gender Neutral Housing (Optional)’. If you do not want to participate in gender neutral housing you will select ‘No- Traditional Housing’ from the drop down menu in the My Housing Portal.

Note: You must make your Residence fee payment in order to be moved through the roommate section of the My Housing Portal. If you do not wish to participate in the roommate section of the My Housing Portal you will be manually matched by the Residence using the traditional housing process.

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29. What if I change my mind prior to Move- In and do not want a co-ed roommate?

If you participate in gender neutral housing and decide that you would prefer traditional housing prior to Move- In the Residence will do it’s best to accommodate your request to live in traditional housing. Please contact the Residence via email at info@dc-uoitrez.ca to inform us of your request.

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30. What if I participate in gender neutral housing and after I Move-In I decide I do not want a co-ed roommate?

If you participate in gender neutral housing and after you have moved in you decide that you do not want a co-ed roommate, please notify the Resident Advisor on your floor. With your Resident Advisor we will work toward a resolution for you.

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31. What if I want to participate in gender neutral housing after Move- In?

If you want to participate in gender neutral housing after you move into Residence you can contact the front desk and notify them of your request.

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TERMINATION & CANCELLATION

32. What happens if I decide to cancel or withdraw from residence?

Please refer to the cancellation policy located here: Termination and Cancellation Policy.

Cancellations occur prior to move-in. If you wish to cancel your residence application or the Student Residence Agreement, you must cancel through My Housing Portal prior to move-in.

Withdrawals occur after move-in. If you wish to withdraw from residence, please contact the front desk for a Residence Withdrawal Form. You must return it to the front desk within 5 business days of the anticipated departure date.

Cancellations will not be accepted over the phone. Please note that the Residence operates independently from the Institution and if you cancel your application or enrolment at the Institution, you will also need to cancel your Residence application. Refunds will be issued by the Manager as detailed in section 8.06 of the Student Residence Agreement.

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33. If I cancel my Residence application will I receive my money back?

Please refer to the cancellation policy located here: Termination and Cancellation Policy

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OTHER

34. Can I visit the Residence?

We would be happy to have you visit the Residence and provide a tour. Stay overnight and take advantage of the special rate of $64.95 per night (plus taxes) we are offering to all Residence applicants and their families.

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35. Can I stay in Residence over the winter break?

Residents can apply at the front desk to stay during the Winter Break. You must submit your application prior to December 1, 2017 if you plan on staying for either part of or the entire break.

WINTER BREAK Start End
Academic Year 2017-2018 December 16, 2017 January 1, 2018

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36. How do I get an Income Tax receipt?

The Residence is a "designated Residence" for property tax and rent purposes, meaning that Residence fees cannot be claimed on income tax returns. The only claim that is allowed is $25.00 for the year (with no receipt necessary), as directed by the Ontario government: 5006-TC ON 479 Ontario Credits (Student Residence Line 6114). For this reason, the Residence does not issue tax receipts for Residence fees.

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37. Where is the Residence located and how do I get there?

Trent University Durham Residence is located on the Durham College & UOIT Campus, only a 25 minute direct bus ride north from the Trent University Durham campus. The Durham Transit 910 - Campus Connect bus route can be found on the Durham Region Transit website, or by looking at the 910 - Campus Connect Southbound Schedule and the 910 - Campus Connect Northbound Schedule.

A detailed map is located here: Location

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Trent University Durham Residence © 2017
Professionally Managed by Campus Living Centres